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Services

 

Yooz provides training, customer services and support to help you get the highest level of automation and satisfaction.

 

Once a month, Yooz offers you an online presentation and training session so you can keep up with the service's newest features and take advantage of the recent evolutions.

Yooz University takes place online the first Monday of every month, with sessions lasting 45 minutes to an hour. Yooz University sessions are comprised of two parts: a presentation of the latest upgrades to the Yooz application, followed by a training session on practical features to help improve your processing productivity and efficiency.

You must subscribe to this service and then you may sign up at any time for training sessions offered by the Yooz team via the "News > Events" menu.

 

Yooz can organize and run training sessions adapted to your needs to help users get started with Yooz or to improve their efficiency and productivity.

Remote training via Web Conference: 1 hour
Personalized on-line training according to your needs: help getting started, learning the application, advanced training. 2 people maximum (recommended).

On-site training: ½ day (4 hours)
Personalized on-site training according to your needs: help getting started, learning the application, advanced training, train the trainer (subject matter expert). 5 people maximum (recommended).

 

Yooz offers services to help your organization get the very best from your Yooz subscription.

Deployment and change management: 1 day (8 hours)
A specialized consultant assists you with deployment and helps you manage change.

Full day of service: 1 day (8 hours) 
Service offered by Yooz: help with configuration and getting started, assistance with your project, help to configure your Yooz application to match your own business rules, etc…

Document recognition optimization
Request to optimize document recognition. Document recognition optimization requests are invoiced as support tickets.

 

Support

 

Yooz stays by your side and offers Internet and telephone support to help you resolve any issues and challenges you may encounter using the Yooz application.

 

Online support allows you to report an incident by sending a support request from a web page. You can also chat (in electronic writing) with a Yooz technical representative through the Yooz service or via the Web site.

  North America
Hours: 8:00 AM to 5:00 PM CST, Monday to Friday
Email: support@justyoozit.com
Chat: www.justyoozit.com
  Europe
Hours: 9:00 AM to 5:00 PM GMT+1, Monday to Friday
Email: support@yooz.fr
Chat: www.yooz.fr
 

 

Hotline support allows you to exchange by telephone with a Yooz technical representative.

The Yooz subscription entitles each customer to three free hotline tickets for three calls to the telephone support team.
If additional help is needed, hotline tickets can be purchased from Yooz and will be invoiced directly to the customer. The cost is one hotline ticket per call.

  North America
Hours: 8:00 AM to 5:00 PM CST, Monday to Friday
Telephone: 832-384-YOOZ (9669)
   

 

 

Compatibility

 

On-demand (SaaS) mode gives you access to the Yooz application anywhere in the world over a simple Internet connection. For best results, please check the technical prerequisites provided below.

 
  Windows®:
• Intel® Pentium® IV 1 GHz,
AMD Athlon™ 1 GHz (or equivalent) or faster
• 1 GB RAM
  Mac:
• PowerPC® G4 1 GHz processor or faster
• Intel Core™ Duo 1.33GHz processor or faster
• 1 GB RAM
 

 

  Operating system:
Windows XP, Windows Vista, Windows 7,
Windows 8, Mac OS X
  Web browsers:
At least Internet Explorer 7.0, Firefox 19.0,
Safari 5.0, Google Chrome 28, or Opera 15
 

 

  Plug-in:
• Adobe Flash Player 11.8
 

Internet connection:
• Broadband with at least 1 Mbps / 512 Kbps

 
  Display:
• Screen resolution: at least 1024 x 768 pixels
• Display optimized starting with 1280 x 1024 pixels
  Optional:
• Java version 5 (or above) recommended for
   Automatic Export client
 
  Supported image formats:
• TIF, PNG, JPEG, PDF, black & white (binary),
   grayscale, color
• Image resolution: 300 dpi
  Hint:
• For smoothest data exchange: black and white images
   (binary) in TIFF G4 format, 300 DPI
 
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